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Please Note: We still welcome orders by telephone (905) 878-5782 or via email: info@oldeuropeduvet.comThis email address is being protected from spambots. You need JavaScript enabled to view it.

OLD EUROPE DUVET COMPANY

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Phone: (905) 878-5782

Email: info@oldeuropeduvet.com

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Return Policy

  • If you are not 100% happy with your purchase, you may contact us to return or exchange the items within 2 weeks of receipt of the items, provided they are unused. Shipping costs for refunds or exchange is the customer’s responsibility.
  • Due to the intimate nature of bedding products, Old Europe Duvet will not accept exchange or provide a refund after this time period, regardless of the said use.
  • All custom orders are final sale only, and cannot be returned or exchanged.

A Word About Our Guarantee >

  • We guarantee that for 20 years the stitching in our duvets and pillows will stay intact and the cotton ticking will remain down-proof, not allowing the down filling to escape. The down that we use always will be of superior quality and will stay fluffy. It will not disintegrate or clump.
  • We do know with certainty that our duvets and pillows can retain their loft for 20 years if fluffed thoroughly every day and aired regularly. They must not, however, be kept in damp surroundings. If washed, they must be dried very thoroughly.
  • Since frequency of fluffing varies with each customer and air dampness also varies, we cannot guarantee optimum loft for every item.