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These are a few of the actual letters that we have received from customers all over the world over the past few years! Betsy Horn |
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Feb. 3/2003 Dear Betsy We have received our duvet and true to your emails it is more than we could have wished for ( I dare say that you understate your product). You'll have to forgive me for all the questions before ordering but when it comes to spending a good sum of money we are careful to say the least. Just wanted to let you know that a good portion of our lives will never be the same. As you know a person spends at least 8 hours a day in bed, (if their lucky). We (my wife and I) cannot begin to explain to our friends what they are missing by not having a duvet from your company. It can really be described as a different sleeping experience, oh yes I forgot you are well aware, I now understand the enthusiasm and confidence you had in answering our questions. The 2 things that we like the most is the ability to adjust the down and being able to sleep with the window open. Sleeping with all that fresh air is like sleeping outside, not to mention no more fighting for covers. Anyhow thanks for your patience: your product is by far one of the most enjoyable purchases Karen and I have made. One thing I don't understand is why almost all of the other places that we researched had squares sewn across the duvet. ( The only other one like yours cost $8,500.00 and was from Iceland). We have found (as you pointed out) that the ability to adjust the down is one of the best features you could want. Curious why no one else has figured it out. Thanks. Bob & Karen July 3/2003 Thank you Betsy for your quick and professional response. My husband and I bought a duvet from you 3 years ago and are still thrilled with it! We gifted one to my brother-in-law for his wedding gift 2 years ago and this King duvet that we are buying from you now is for my husband's best friend's wedding later this month. It is a truly once in a lifetime purchase as the quality is outstanding and so luxurious! When my brother's finally get married they too will receive from us one of your beautiful duvets!! Keep up the great work! Thank you (each and every night) for such a wonderful nights sleep! All the best! Nancy K. May 24/2003 HELLO FROM YELLOWKNIFE: I am in feather heaven ever since I received my featherbed, goose down duvet with extra down, my extra large square down pillows, and my 2 medium down queen pillows. Your down products are exactly as advertised and exquisitely crafted and I feel that I will never again have to go to a spa since I have one right at home on my bed. Thank you very much. I am a very happy customer Giselle K.B. Sept.24/2003 Dear Betsy(Old Europe Duvet Company), [this one's in broken english] Nov. 18/2003 Previously to sleeping through the night, our daughter, 2 months old,
would wake up not necessarily hungry but chilly, even though it was a
hot summer night. One night I got out her new crib duvet and put her to
bed at 8 pm. Well, I didn't hear a peep out of her until the next morning
at 8 am. Since then I have used the crib duvet every night and she hasn't
woken up in the night. She is now 4 months old. I am convinced that it
is the duvet - she seems to love it and knows when it is bed time when
I get her snuggled under it. I just wanted to say thank you again for
the duvet. Not only is it beautiful but it has helped us have restful
nights. Hi Betsy, I just received my new Bavarian Duvet and Damask Stripe duvet cover in the mail today. I had been waiting so long in anticipation for it to arrive and I am so pleased!!! I have been re-decorating my bedroom and this is the final element now in place. The duvet fluffs up so big and puffy, and the cover and matching pillowcases look so beautiful. I will take a photo and send it on to you. I want you to put my letter on your website (customer letters) because I want everyone to know how pleased I am. The materials and sewing are first class. I checked each seam and every stitch, on the duvet, duvet cover and the pillowcases. The corners are sewn perfectly, even the serging on the inside of the pillowcases is perfect. You certainly put heart into everything you do. Your work is of the highest quality and I will recommend your products to others... and I will be sure to order from you again soon when I get my next duvet cover. My bedroom looks so peaceful and inviting and I can't wait to go to bed tonight underneath my new duvet when i get back from my college biology class. Thank you so much! A very satisifed customer, Theresa Sweeny Hi Betsy, I received your products yesterday. I slept with your duvets, and felt as if I slept in clouds. Thank your for your kind arrangement and hope you have a Merry Christmas! Minori from Japan Well, this was our second night snuggled under our super-poofy duvet, and I have to tell you that it is by far the second greatest feeling in the world! It is everything you promised it would be and more...... All the best, Dear Betsy, We have been sleeping under our new Austrian duvet for about a week now, and I still am having trouble finding the right words to explain this wonderful new experience. After a long hard day there is nothing better than to be the pampered by this fluffy "mile high" duvet. My husband says he has to look twice to see if I'm in there. It is soooooo comfortable. It is so light and it does seem to adjust to one's own body temperature. It is very subtle as its happening, but sure adds to the total experience. I know this….. there is no going back. I now wouldn't dream of sleeping under anything else I'm going to order another one for our guest room. I want everyone I know to experience this great creature comfort. Sincerely, Dear Mrs. Horn: We purchased our duvet from you about three years ago now, the Austrian
model. Just wanted to tell you how much we still love it! The quality
is outstanding. No ripped seams, and no down coming through. My husband
is German, and was raised sleeping under a duvet, so finding your company
was a godsend to us here in the U.S.A.! We were both miserable sleeping
under our Walmart polyester comforter! Now we have a nice, warm cuddly
sleep under our duvet! My husband and I agree that this was one of the
best, most enjoyed investments we've ever made! (By the way, our Burnese
Mountain dog loves it too! Whenever he gets the opportunity, he sneaks
up onto the duvet, and rolls around on his back until he has totally flattened
it!) Keep up the good work! Hi Betsy: Just thought we should take the time to let you know that our duvet and new duvet cover are doing FANTASTIC! The cover fits great and our only regret is that it hasn't been colder so that we had an even better excuse to stay in bed. Our thanks to you and all your sewing team for a great job. The workmanship is excellent and we expect to be able to use our duvet for a very very long time. It is nice to see there are still people who take pride in their work. Please feel free to use us as a reference should anyone require one. Thanks again. Bob Elder & Eleanor Appel Dear Old Europe Duvet Company, I have searched for a long time for the "right" duvet and am so fortunate
I came upon your website! I can't say enough wonderful things about you
and your product!! Spectacular!! Hi, Samantha: Thanks very much. Dear Betsy, I have just spent my second night under my new comforter
and can't tell you how warm and cozy it is. I am very pleased with your
quality and fast service. Having looked and looked at other comforters
in all price ranges, none have the loft that yours have. These are truely
in the european style. Thank you again. Just a note to let you know how much we are enjoying our duvet ! We found
your Website after a search, read the excellent information that you have
on the site and ordered. It was my first time ordering anything over the
web and you handled it beautifully from start to finish. We had a "cheaper"
duvet before and I can't begin to tell you how much superior your product
is. We're sleeping very nicely at nights with the windows open and lots
of fresh air. Many thanks to all those who helped in choosing the right
size for my waterbed. Dear Betsy:
I just received our new down pillow and am very impressed! Just wanted to send an e-mail to you to let you know that the quality of the pillow is better than I have seen anywhere here and for 1/2 the cost! I am glad that I was able to find you on the internet. You have a wonderful website and ordering was very easy. I will be ordering a down duvet here soon as well! Thank you! E Na Choi Hello Betsy: Just a note to say that our 'Austrian' duvet and 50/50 pillows are WONDERFUL! We couldn't be more pleased - we are retired to Lake Kamaniskeg at Barry's Bay and learned last winter (which was relatively mild here) that warmth is very important in the Ottawa Valley. We heat the place with a very efficient woodstove, but like the bedroom cool - so with our new additions, things should be perfect! Thanks for your good advice and your very fine products. Gary and Miriam H. Dear Betsy (Old Europe Duvet Company), We had an open house on April 1st. About 900-1000 people came through. Of course, they loved your duvets: "Just like grandma's old feather bed" was a comment we heard repeatedly. We are very pleased with them. The quality is great and service is fast and friendly. I feel like I'm dealing with an old friend - that it's not just a business transaction. I'm enclosing one of our brochures for your use - if you ever get out West. Dear Betsy, The duvet is lovely - cozy and warm. Out with the flannel nighties! Mary D. Dear Mrs. Horn, Just a note to let you know the duvets arrived. They are beautiful! Thank you. Margaret D. In response to a recent article on caring for duvets: My wife and I lived in Switzerland for the first two years of our marriage and adopted the daily airing and fluffing of our duvet on the apartment balconies of our neighborhood which displayed a riot of coloured duvet covers every morning. Ah, the joys of domestic ritual. We are also the proud owners of a 12 inch baffled duvet from Old Europe Duvet Company in Milton, Ontario. For the past eight years it has been one of our most treasured creature comforts. It has not had the benefit of daily airings, however, you've inspired me to become a little more respectful of its needs. T.O. Dear Betsy: It has been several weeks now since we purchased your Model A duvet and feather bed from Old Europe Duvet Company and it is with great pride and pleasure that we tell you how delighted we are with our purchase. From the very first night, we slept like babies! We had no idea what it was like to get such joy from our bedding. Several friends and family members have commented on the cosy look of our bed with the addition of a lofting duvet and feather bed combination. It really does look like something of a display in a picture perfect magazine. We're just thrilled that it's as close as the bedroom door away. Again, thank you for a pure quality product unlike any other! Sincerely, Darlene H. Dear Betsy: I already own three of your marvellous duvets and would like another brochure and up-to-date price list. Your product has kept us warm through the cold winters and my two Akitas [dogs] enjoy them whenever they can! Norma H. Dear Betsy: Thank you for your letter of May 6 which I received on May 7. It was nice of you to take the time to answer my questions. When I order merchandise, my questions are never answered so it was quite a nice surprise to have someone actually give me an answer. Gabrielle T. Dear Betsy - Thank you for warming our hearts and otherwise cold little bodies as we survive another Grey-Bruce winter under mountains of snow! We don't care because we have Old Europe Duvets for the whole family - even the guest room - where my parents will happily and cozily snooze on Christmas Eve. The duvets arrived so quickly! Our wishes for your continued success! Judy A. Dear Betsy, We received the duvet safely on Friday. Many thanks for the professional service, we are entirely satisfied with the product. However, it does look as though all the heating will be turned off at nights - and the windows opened! Chris W. Dear Betsy, We have become so spoiled by your duvets that we can no longer sleep in a room without one. The canvas bag you deliver your duvets in is now used by us as a travel bag. We now take our duvet on trips with us! We will never sleep under blankets and comforters again! A.W. To Old Europe Duvet Company, Please send me one Queen Austrian style duvet as soon as possible. I have just divorced my husband and he left with our new duvet that I bought from you. I can live without a man but I can't live without that wonderful duvet. Yours truly Dear Betsy, I have one problem with that fat duvet you sold me. It's so fluffy, I can't see the TV while lying in bed! Dear Betsy, Happy to report that our duvet arrived June 30th in fine shape. I am very impressed with your workmanship and service. Sarah and Tiffany are very anxious to get theirs...........The weather is wonderful, the bugs terrible. Darlene D. Betsy, I just want to let you know that I received my duvet last Monday and I have been sleeping under it ever since. I simply love it. You did a great job. The duffle bag you made for it is a great idea. Thanks so much, Dear Betsy, Thank you for making the duvet for our daughter.... . We were very fortunate to meet you at the One Of A Kind Craft Show. Please enclose several description sheets. I have several friends who are interested in your duvets. Thank you. J.M. Dear Betsy, Our duvets are wonderful! Lisa U. (ordered a total of 6 duvets from Old Europe Duvet Company) Betsy, I just wanted to let you know that we just love the duvet. As for the pillow, its the greatest, I haven't had a sore neck since. Thanks again, Cathy S. |